Help & Questions

Where is my order?

Once your order is shipped, you’ll receive a tracking number by email.
You can follow your package at any time.

How long is shipping?

Standard delivery usually takes 3–5 days depending on your location.

Can I change or cancel my order?

Yes — but only before it ships.
Contact us as soon as possible, and we’ll do our best to assist you.

What payment methods do you accept?

We accept major payment methods available in our store’s checkout.

What if I received a damaged or wrong item?

We’re very sorry!
Send us a message with your order number and a photo.
We’ll replace or refund the item.

How can I contact support?

You can reach us anytime by email: info@veontools.com
We respond within 24–48 hours.